House Clearance Ealing Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Ealing provides house clearance and associated waste collection services. By making a booking or allowing our team to carry out any work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the individual, business, landlord, agent or organisation requesting the services of House Clearance Ealing.

Services means any house clearance, rubbish removal, waste collection, bulky item removal, or related activity carried out by House Clearance Ealing.

Premises means the property, land or location at which the Services are to be provided.

Waste means any items, materials, furniture, appliances, or other goods to be collected and removed as part of the Services.

Agreement means the contract between the Customer and House Clearance Ealing incorporating these Terms and Conditions.

2. Scope of Services

2.1 House Clearance Ealing provides clearance and waste collection services, including removal of general household items, furniture, appliances and other non-hazardous waste, subject to applicable laws and regulations.

2.2 We may also provide additional services such as partial clearances, loft or garage clearances, garden waste collection, and commercial clearances where specifically agreed in advance.

2.3 We reserve the right to refuse to remove any items that are unsafe to handle, illegal to transport or dispose of, or are classified as hazardous, restricted or specialist waste requiring specific licences or treatment.

2.4 Any description of services provided in quotes, emails or other communications is for guidance only. The exact scope of work will be confirmed on arrival at the Premises and may be adjusted following a site assessment.

3. Booking Process

3.1 Bookings may be made by telephone, email or through any booking facility we provide. All bookings are subject to availability and acceptance by House Clearance Ealing.

3.2 At the time of booking, the Customer must provide accurate information about the Premises, access arrangements, parking availability, and the approximate volume and type of Waste to be removed.

3.3 We may provide an initial estimate based on the information given. This estimate is not binding and may be revised on site once our team can properly inspect the Waste and assess the work involved.

3.4 For larger or more complex clearances, we may arrange a pre-visit assessment. Any quote provided following such an assessment will normally be a more accurate reflection of the final price, subject to no significant changes on the day of the clearance.

3.5 The Customer is responsible for ensuring that a person with authority to confirm the work and accept charges is present at the Premises at the agreed time. Where no such person is present, we may proceed based on the instructions previously provided or decline to undertake the work, in which case a call-out or cancellation charge may apply.

4. Prices and Quotations

4.1 Prices are generally based on the volume, weight and nature of the Waste, the time required to complete the work, accessibility, and any disposal or recycling costs incurred by us.

4.2 Any quotation or price indication provided before arrival at the Premises is an estimate only, unless we have carried out an in-person assessment and expressly confirm that a fixed price has been agreed.

4.3 We reserve the right to amend any quotation if the information supplied by the Customer is inaccurate or incomplete, or if additional work or Waste is identified on site.

4.4 All prices are stated in pounds sterling and are exclusive of any applicable taxes unless clearly stated otherwise.

5. Payment Terms

5.1 Payment is due on completion of the Services, unless otherwise agreed in writing prior to the commencement of work.

5.2 We accept payment by cash, bank transfer and, where available, card payment. Alternative payment methods may be offered at our discretion.

5.3 For business customers or larger projects, we may agree to issue an invoice payable within a specified period. Any such credit terms must be confirmed in writing prior to the Service date.

5.4 If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate, together with any reasonable costs incurred in recovering the debt.

5.5 Ownership of any items that we agree to purchase or offset against service charges will not pass to the Customer until full payment for the Services has been received and cleared.

6. Cancellations and Amendments

6.1 The Customer may cancel or reschedule a booking by giving at least 24 hours notice before the agreed appointment time, at no additional cost.

6.2 If the Customer cancels or reschedules with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, we reserve the right to charge a cancellation or call-out fee, which may be up to the full minimum load charge.

6.3 If we are unable to carry out the Services due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown or illness, we will notify the Customer as soon as practicable and offer a new appointment time. We will not be liable for any indirect or consequential losses arising from such delays or cancellations.

6.4 Where the Customer wishes to amend the scope of the Services, we will use reasonable efforts to accommodate any changes, but this may alter the price and the time required to complete the work.

7. Customer Responsibilities

7.1 The Customer must ensure that we have safe, unobstructed access to the Premises and the Waste to be removed. This includes ensuring that any gates, doors or access routes are unlocked and clear, and that the work area is reasonably tidy and safe for our staff.

7.2 The Customer must inform us of any potential hazards at or near the Premises, including but not limited to structural issues, broken glass, sharp objects, contamination, or the presence of hazardous materials.

7.3 The Customer is responsible for securing and removing any items they wish to keep before the clearance begins. We cannot accept liability for items removed in error if they have not been clearly separated or brought to our attention.

7.4 Where parking permits, visitor passes or special access arrangements are required, the Customer must provide these or reimburse us for any parking fees or penalties reasonably incurred while providing the Services.

8. Excluded and Hazardous Waste

8.1 We do not normally collect asbestos, medical waste, chemical waste, pressurised containers, explosives, or any other substances specially regulated as hazardous, unless expressly agreed in advance and subject to appropriate arrangements and charges.

8.2 If hazardous or prohibited materials are discovered during the course of the work, we may suspend the Services and discuss alternative arrangements with the Customer. Additional charges may apply if specialist handling or disposal is required.

8.3 We reserve the right to refuse to handle any item that, in our reasonable opinion, poses a risk to health and safety, is illegal to carry, or cannot be lawfully disposed of through our usual waste channels.

9. Waste Handling and Environmental Compliance

9.1 House Clearance Ealing operates in accordance with applicable UK waste management legislation, including the duty of care relating to controlled waste and the requirement to use licensed facilities for disposal and recycling.

9.2 All Waste collected by us will be transported by or on behalf of a registered carrier and disposed of or recycled at authorised sites in line with environmental regulations, wherever practicable.

9.3 The Customer confirms that they are the owner of the Waste or have full authority from the owner to arrange its removal and disposal. The Customer agrees to indemnify us against any claim arising from a lack of proper authority.

9.4 Once Waste has been removed from the Premises and loaded onto our vehicle, title in the Waste passes to us and the Customer relinquishes any rights to its return.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in providing the Services. However, minor scuffs, marks or wear and tear may occur during the handling and removal of bulky items, and we will not be liable for such damage where we have acted with reasonable care.

10.2 The Customer should take reasonable steps to protect floors, walls, fixtures and fittings where necessary. If you are concerned about particular areas or items, please inform our team before work commences.

10.3 Our liability for any loss or damage arising out of or in connection with the Services shall be limited to the amount paid or payable by the Customer for the specific job in question, except where such limitation is not permitted by law.

10.4 We will not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of enjoyment, arising from delays, cancellations, or the performance or non-performance of the Services.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded under UK law.

11. Complaints and Claims

11.1 If you are dissatisfied with any aspect of the Services, you must notify us as soon as possible, and in any event within 7 days of the completion of the work, providing reasonable details of the issue.

11.2 We will investigate any complaint and, where appropriate, may arrange a revisit, provide a partial refund, or offer another form of resolution at our discretion.

11.3 Any claim for loss or damage must be supported by evidence and submitted to us within a reasonable time. We may request photographs, receipts, or access to the Premises to assess the matter.

12. Personal Data and Privacy

12.1 We collect and use personal data such as names, contact details and service addresses solely for the purpose of administering bookings, providing Services, handling payments, and managing our customer relationship.

12.2 We will take reasonable steps to keep your information secure and will not sell or disclose your data to third parties except where necessary for the provision of the Services, for legal compliance, or with your consent.

13. Intellectual Property

13.1 All content, branding and materials produced by House Clearance Ealing, including any written materials, photographs, or service descriptions, remain our intellectual property and may not be reproduced without our permission.

14. Termination

14.1 We may terminate the Agreement or suspend the Services with immediate effect if the Customer commits a material breach of these Terms and Conditions, fails to make payment when due, or behaves in an abusive, threatening or unsafe manner towards our staff.

14.2 On termination, any sums outstanding for Services already provided will become immediately due and payable.

15. Variations to Terms

15.1 We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific Agreement.

15.2 Any variation to these Terms and Conditions requested by the Customer must be agreed in writing by an authorised representative of House Clearance Ealing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 The Agreement is between House Clearance Ealing and the Customer. No other person shall have any rights to enforce any of its terms.

17.4 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or understandings relating to the Services.